Chatwoot
Bring website chat, email, and social support conversations into one team inbox.
What it helps with
Chatwoot centralizes live chat, email, and supported messaging channels in a shared inbox with contacts, teams, notes, automation, help-center content, and reports. An SMB can stop support messages being trapped in personal accounts; an agency can run separate inboxes and teams for clients. The managed service is simplest. Self-hosting is a Rails application with workers, database, Redis, storage, mail, channel credentials, and frequent updates, so the docker-simple label understates ongoing operations.
Best fit
Best for support teams needing an omnichannel inbox; not for a solo mailbox or a team unable to maintain messaging integrations.
Setup reality
Ops-heavy; official deployment choices exist, but production includes application/worker services, PostgreSQL, Redis, storage, channel credentials, webhooks, backups, and upgrades.
License context
Permissive licenseBusiness use and modification are generally allowed. Keep required notices and review trademarks, dependencies, and hosted-service terms.MIT; commercial use and modification are allowed with copyright/license notice retention; trademarks, hosted services, and external channel terms remain separate.
Resource facts
- Use case
- Helpdesk & Customer Support
- Industries
- All businesses, Agencies, SaaS & startups
- Setup
- Docker/simple
- Audience
- Non-technical
- Capabilities
- Non-developer friendly, AI-deployable, Cloud option, API, White-label friendly
Last verified . Source: github.com