Libredesk
A lightweight shared support inbox for customer email and live chat.
What it helps with
Libredesk combines email and live-chat support in a lightweight self-hosted desk, with agents, teams, contacts, assignments, notes, tags, automations, and reporting. A small support team can use it when Chatwoot or Zammad feels operationally heavy. Its single-binary backend and documented Docker route improve deployability, but the product is newer and must still prove upgrade stability, integration breadth, backup procedures, and support capacity before becoming a business-critical customer channel.
Best fit
Best for technically supported small teams seeking a lean desk; not for organizations needing a long enterprise support history or many certified integrations.
Setup reality
Docker/simple self-host; an official Compose route exists around the application, database and web assets; mail, domain, storage, backups, and monitoring remain.
License context
Copyleft licenseBusiness use is allowed. Sharing duties depend on the specific license and how modified software is distributed or offered.AGPL-3.0; internal use is allowed; modified network deployments can trigger source-offer duties.
Resource facts
- Use case
- Helpdesk & Customer Support
- Industries
- All businesses
- Setup
- One-click
- Audience
- Some technical experience
- Capabilities
- AI-deployable, Docker one-liner
Last verified . Source: github.com