osTicket
Receive customer requests as tickets and route them to the right support staff.
What it helps with
osTicket is a longstanding ticket system that turns email and web submissions into managed queues with forms, assignments, priorities, canned replies, service plans, and a customer portal. A field-service or support team can use it when email alone lacks ownership and history. It uses a conventional PHP/MySQL stack, but production installation, mail piping or polling, cron, plugin compatibility, upgrades, permissions, and attachment handling need technical administration. The core experience is more traditional than newer inbox products.
Best fit
Best for organizations wanting a classic ticket queue on PHP hosting; not for teams prioritizing modern omnichannel chat or effortless upgrades.
Setup reality
Needs developer; official installation requires web-server/PHP/database preparation, file permissions, installer steps, email/cron, and later upgrades.
License context
Copyleft licenseBusiness use is allowed. Sharing duties depend on the specific license and how modified software is distributed or offered.GPL-2.0; internal/hosted use is allowed; distributing modified GPL code requires source under GPL, while hosting alone is not an AGPL trigger.
Resource facts
- Use case
- Helpdesk & Customer Support
- Industries
- All businesses, Field service
- Setup
- Needs developer
- Audience
- Some technical experience
- Capabilities
- No catalog chips
Last verified . Source: github.com