Zammad
Run email, phone, chat, and social customer support from a shared ticket desk.
What it helps with
Zammad is a full helpdesk for tickets from email and other channels, with customer records, groups, roles, templates, knowledge features, and reporting. It can give an established service desk a consistent queue and audit trail. The interface serves support agents, but installation and operation are substantial: search, database, background work, mail routing, storage, backups, upgrades, and channel integrations must stay healthy. A hosted edition is available for teams that do not want that responsibility.
Best fit
Best for dedicated support or service teams with an administrator; not for very small teams wanting only a shared mailbox.
Setup reality
Ops-heavy; official packages and containers depend on database/search and production mail/channel configuration, with careful versioned upgrades.
License context
Copyleft licenseBusiness use is allowed. Sharing duties depend on the specific license and how modified software is distributed or offered.AGPL-3.0; internal use is allowed; modified network deployments may require providing corresponding source.
Resource facts
- Use case
- Helpdesk & Customer Support
- Industries
- All businesses, Agencies, Field service
- Setup
- Ops-heavy
- Audience
- Non-technical
- Capabilities
- Non-developer friendly, Cloud option
Last verified . Source: github.com